I purchased a hyundai santa fe. The sales person, Jack Coach, was excellent, very helpful and made everything easy and smooth. A+

OK, what can I say? Melissa Thompson is the best she made buying a car so easy. I’ve never had a car that quick. A personality is wonderful. She definitely needs to be promoted to a manager by far hands down anybody going to a dealership you go deal with her she makes a process very, very, very easy and she doesn’t bullshit or be around the bush hands down I’ll definitely be back for another vehicle.

Had such a pleasant and professional experience with Jack Coach. Under pressure and a tight deadline he performed like a pro.

Josh was excellent with providing information without a “hard sale”. He made the entire process smooth and answered all questions we had and when he even got clarification on one question we had that he did not have all the information for.

I recently purchased a car with Country Hyundai and wanted to share my experience with Eli (Elijah) the sales rep. Eli was patient, thorough and kind. He was not pushy, nor did he rush me through the process. He listened to my needs and acted on those needs. He did not try to upsell or upcharge me. He was amazing to work with. Eli gets 5 stars, however, the whole process (after Eli) was not as smooth as it could have been, was not as detailed as it could have been, and the wait time to see the Finance department took ... Read More

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Google - Jul 27, 2026

I recently purchased a car with Country Hyundai and wanted to share my experience with Eli (Elijah) the sales rep. Eli was patient, thorough and kind. He was not pushy, nor did he rush me through the process. He listened to my needs and acted on those needs. He did not try to upsell or upcharge me. He was amazing to work with. Eli gets 5 stars, however, the whole process (after Eli) was not as smooth as it could have been, was not as detailed as it could have been, and the wait time to see the Finance department took over 3 hours. There has to be a better way for that piece of the experience. Highly recommend seeing Eli when you go to this dealership! He is above and beyond with his skills!!

Melissa was great to work with, got me what I wanted and made everything fast and easy. Highly recommend will be back in the future!

I rarely leave negative reviews, but after three visits for what should have been a simple EV main battery coolant flush, I feel other customers should know about my experience. On my first visit, I paid over $600 for the coolant flush. After waiting several hours, I thought everything was taken care of. Instead, when my car was returned, there was a large bump in the hood. I immediately asked my service advisor what happened. His first response was that the car came in that way and suggested I had probably hit something without noticing. After I insisted the damage wasn’... Read More

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Google - Jul 18, 2026

I rarely leave negative reviews, but after three visits for what should have been a simple EV main battery coolant flush, I feel other customers should know about my experience. On my first visit, I paid over $600 for the coolant flush. After waiting several hours, I thought everything was taken care of. Instead, when my car was returned, there was a large bump in the hood. I immediately asked my service advisor what happened. His first response was that the car came in that way and suggested I had probably hit something without noticing. After I insisted the damage wasn’t there when I arrived, he called the technician over. The technician opened the hood and found that he had left a large metal tool inside the engine compartment, which caused the hood to bulge. Rather than apologizing, they smiled, looked at me, removed the tool, and walked away. No apology. No acknowledgment. Just complete carelessness. A few miles later, the exact same maintenance warning I had just paid to fix came back on. When I called, my service advisor sounded annoyed and scheduled another appointment. After that visit, the warning disappeared briefly, but two days later the vehicle displayed a message to add battery coolant. I checked the coolant reservoir myself and found the coolant level was very much below the minimum mark. I contacted the service manager, who was also dismissive, leading to a third return visit. After waiting about an hour, I was told the warning had nothing to do with the coolant and that they needed to disassemble parts of the vehicle for further diagnosis. At that point, I insisted they simply fill the coolant to the proper level—the very service I had paid for in the first place and exactly what my vehicle was requesting. Once the coolant was topped off with the correct EV coolant, the warning immediately disappeared and the problem was resolved. The most frustrating part of this experience wasn’t just the mistakes—it was the lack of accountability, poor communication, and dismissive attitude from both the service advisor and management. Everyone can make mistakes, but how a dealership responds to those mistakes says everything about its customer service. I have completely lost confidence in this dealership’s service department. I will never return for service, and I certainly won’t purchase a vehicle from them. I hope this review encourages the dealership to improve its quality control and treat customers with the respect they deserve.

Friendly fast service. Never as packed as another certain Hyundai dealership, so you feel taken care of and waiting area is comfortable and quiet.

I had a great experience at country Hyundai Mellisa was extremely nice helpful and made sure not to miss a single detail and staff all around was very nice I do recommend you get your car quick and cleaned very well Thank you

Jason was very helpful and knowledgeable sales person. I felt very calm and relaxed through the whole experience. There was no pressure to buy. Love the new car

This rating is not directed at the salesmen, Jason was pleasant and was very helpful. He was very knowledgeable and made the whole sales process easy. The dealership was very large and had a great selection and very fair prices. However where my complaint clue directed towards whoever made the decision at the dealership on how to market their dealership on the new cars. They had placed both a license plate frame and a dealership name sticker on the back trunk. I was never asked if it would be OK to put the sticker on. It was very stuck on, ... Read More

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Google - Jun 24, 2026

This rating is not directed at the salesmen, Jason was pleasant and was very helpful. He was very knowledgeable and made the whole sales process easy. The dealership was very large and had a great selection and very fair prices. However where my complaint clue directed towards whoever made the decision at the dealership on how to market their dealership on the new cars. They had placed both a license plate frame and a dealership name sticker on the back trunk. I was never asked if it would be OK to put the sticker on. It was very stuck on, and I had to use a thin plastic razor blade to try and gently scrape it off, and I had to use some goo gone to try to get the adhesive off. However, there’s still a dull swirl where they placed the sticker. They also used self tapping screws and drilled into the front bumper to put the front license plate bracket on. Again I was not asked if that wanted to be done. I now have three holes in my front bumper. I also have a large scuff on the inside door on the driver side. It is very disappointing to have a brand new car and have this damage even if it is minor.

Going here for service to avoid price gouging in Pittsfield

On 9/17/25, my vehicle was towed into Country Hyundai with a flashing check engine light, running extremely rough. Spoke with Armando checked in with me on September 19th, and we reviewed what was going on with my vehicle. I indicated to Armando that the vehicle had been consuming about a quart of oil every 600-800 miles at this point, even with oil changes between 3,000-5,000 miles. He told me that diagnostics would likely be the following week and I would be charged that diagnostic fee. On September 24th, I spoke with Armando again and he told me that Hyundai wanted them ... Read More

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Google - Jun 11, 2026

On 9/17/25, my vehicle was towed into Country Hyundai with a flashing check engine light, running extremely rough. Spoke with Armando checked in with me on September 19th, and we reviewed what was going on with my vehicle. I indicated to Armando that the vehicle had been consuming about a quart of oil every 600-800 miles at this point, even with oil changes between 3,000-5,000 miles. He told me that diagnostics would likely be the following week and I would be charged that diagnostic fee. On September 24th, I spoke with Armando again and he told me that Hyundai wanted them to tear the upper head of the motor down to see if it was seated correctly. He said he was waiting to hear from Hyundai if they would cover this. I did not hear back until 10/2. I was told they were waiting on parts to be approved. He was being being told to take pictures and measurements within the engine. He indicated this wasn’t usual for them, to ask for measurements or pictures. He did tell me there was as a burnt valve at this point. There was no mention of pricing or current costs on anything and because of this, I was under the impression that Hyundai was asking for these diagnostics to be completed at their cost. I called 10/9, Lily got me the update and told me the engine was being taken apart and that the next steps were trying to get a new engine. She also said that you were waiting on a loaner fleet to even be able to give out loaners vehicles. 10/16 I spoke with Lily. She let me know Armando’s last day was Friday and that Sara was my new coordinator. I asked for an update on my vehicle and I was told that the engine was being torn down, new engine was waiting to come in and Hyundai was covering it. 10/18, Sara called back and gave me an update on my vehicle. She said they are waiting to hear back about Hyundai covering the engine. She said it usually takes a day or two so she’ll touch base as soon as she has more information. 10/20 Sara called and said that Hyundai will not be covering anything because of 60,000 miles/5 year/out of date. She said that Armando had quoted me work that had been complete and I promptly updated her that the only pricing I had ever been given was for the original diagnostics when Armando and I first spoke about the vehicle. She said she would look into this and give me a call back. After feeling uneasy about the whole last month and my vehicle sitting there, torn apart, I reached out to the manager, Steven Burke directly. If Hyundai denied the claim stating that the denial is based on 60,000 miles/5 year warranty, this should have been determined even prior to putting a finger on the vehicle. Why would Hyundai ask them to break down the engine if it was already past the warranty time in service and mileage?? Why wasn’t I notified about the warranty status prior to when I got a call from Sara with their decision? Why wasn’t I notified that any of the work completed would be at my cost of time and material? At this point Hyundai’s reputation for their engine defects are well known, including consumers entering class action lawsuits. I’m baffled at the lack of communication from your service advisor, enough that I would have to call in weekly to try and pull updates from people. At no point was anything put in writing for me to understand what was going on with my vehicle and lead me to believe Hyundai was taking care of this and while I understand your employees answering the phones aren’t the technicians, I was also under the impression that I’m receiving true updates about my vehicle. When I had my tow guy pick up my car, my engine was in a million pieces throughout the car, the technicians wouldn’t move other vehicles to let him get to mine even though I was told by Steven they would assist. This place specifically, and more so Hyundai, in general is a joke. I will never purchase a Hyundai again and will make sure anyone I know does not lose money and their vehicle by going to Country Hyundai.

Jason Z at Country Hyundai was excellent! He listened to our situation and worked hard to come to a solution. If you’re looking for a car come here and ask for Jason!

What an incredible experience! Melissa was absolutely amazing, and so was everyone else at Country Hyundai. We spent most of the day at the dealership, and while buying a car naturally involves paperwork and waiting, the entire experience felt different from any dealership we've ever visited. The showroom was filled with laughter, friendly conversations, and genuinely happy people. It was obvious that the staff truly enjoy working there and genuinely care about their customers. One thing that really stood out to us was how many employees had been there for years. Some, like our salesperson Melissa, have been with ... Read More

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Google - May 31, 2026

What an incredible experience! Melissa was absolutely amazing, and so was everyone else at Country Hyundai. We spent most of the day at the dealership, and while buying a car naturally involves paperwork and waiting, the entire experience felt different from any dealership we've ever visited. The showroom was filled with laughter, friendly conversations, and genuinely happy people. It was obvious that the staff truly enjoy working there and genuinely care about their customers. One thing that really stood out to us was how many employees had been there for years. Some, like our salesperson Melissa, have been with the dealership for over a decade. That kind of longevity says a lot. A workplace that attracts and retains great people with such passion, professionalism, and enthusiasm is something special, and when you see it, you can feel it immediately. My wife and I have purchased many vehicles over the years, and without hesitation, we can say this was the best car-buying experience we've ever had. We never felt pressured, rushed, or treated like just another sale. Instead, we felt welcomed, valued, and appreciated from start to finish. I'm genuinely looking forward to returning to pick up my new Genesis G70, not just because I'm excited about the car, but because I want the opportunity to personally thank Melissa and the entire team for making the experience so memorable. Country Hyundai has truly mastered what customer service should look like. If you're looking for a dealership that puts people first, this is the place. Highly recommended!

Serviced my Sante Fe. G ood job didn't sit there all day!

I had an oil change in October 2025 it was $79. I went yesterday to Northampton Hyundai and I was charged $166 for the same oil change with filter That’s almost $100 more in seven months Gasoline hasn’t doubled in three months Heating oil has only gone up $1.20 from $3.80 to five dollars as of last week, And that hasn’t doubled But you’re going to tell me 7 quarts of oil has doubled in seven months That is complete price gouging as far as I’m concerned!!! And unfortunately, one star was the lowest rating. I would’ve given them no stars.!

We had a good experience working with Jack Coach at Country Hyundai. Jack oriented us to driving an electric vehicle and helped us think through the ins and outs of leasing vs buying. He went out of his way to get us just what we wanted.

We bought 2 electric cars from Jason Zabarsky at Country Hyundai, and the reason we drove 1 hour and 15 minutes instead of going to the Hyundai dealership 10 minutes from our house was because of Jason’s customer service. He answered ALL of our questions, was patient with my wife and me, and never made us feel pressured. We went back and forth on this deal for 3 weeks because I was undecided, and every single time I talked to Jason, he treated me like a brand-new customer. He was professional, respectful, and genuinely cared about helping us make the right decision. Honestly, I ... Read More

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Google - May 22, 2026

We bought 2 electric cars from Jason Zabarsky at Country Hyundai, and the reason we drove 1 hour and 15 minutes instead of going to the Hyundai dealership 10 minutes from our house was because of Jason’s customer service. He answered ALL of our questions, was patient with my wife and me, and never made us feel pressured. We went back and forth on this deal for 3 weeks because I was undecided, and every single time I talked to Jason, he treated me like a brand-new customer. He was professional, respectful, and genuinely cared about helping us make the right decision. Honestly, I could have taken his offer to the dealership closer to me and they probably would have matched it, but I couldn’t do that to Jason because he was just that good. We are extremely satisfied with our experience and left with smiles on our faces because of the way Jason treated us. I would absolutely come back again and highly recommend Jason and Country Hyundai to all of my family and friends.🙏🏽

Grant Church was an incredible help while my son was purchasing a new car. The care, attention and professionalism we both received throughout the entire process were truly exceptional. Due to a recent family matter, I had to cancel our first appointment; and Grant was extremely gracious and understanding regarding everything we were going through. His kindness, patience and professionalism toward both my son and me went far beyond what I would have expected. Grant provided excellent support throughout the car-buying process and took the time to thoroughly explain the vehicle's features, which was incredibly helpful. We greatly appreciate ... Read More

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Google - May 15, 2026

Grant Church was an incredible help while my son was purchasing a new car. The care, attention and professionalism we both received throughout the entire process were truly exceptional. Due to a recent family matter, I had to cancel our first appointment; and Grant was extremely gracious and understanding regarding everything we were going through. His kindness, patience and professionalism toward both my son and me went far beyond what I would have expected. Grant provided excellent support throughout the car-buying process and took the time to thoroughly explain the vehicle's features, which was incredibly helpful. We greatly appreciate the experience and all of Grant's assistance. We are also thankful to Michael Silva and Anissa Giannini for the kindness and caring we received throughout this process. Thank you, Country Hyundai!

Had an excellent experience buying me new car on a whim. Grant was great. Knew his stuff and showed everything about the car.

Have bought 2 cars there. Friendly, competent

Grant! The best, good customer service, he guide me through the whole process… I left there with a beautiful car the same day.. which I could give him more than 5 stars…

We worked with DeKoven Hopkins to lease a 2026 Kona, and he couldn't have been more helpful or professional! Highly recommend!

Great Service always friendly and thanks Jason in Sales great job.

I am giving two stars vs one because the Palisade I bought is fantastic. Also, to be fair, they also gave me a very good price on my trade-in. They had the exact model I wanted so I did buy it from them, but my experience with this dealer was poor. There were many instances of misinformation, lack of response/respect. Some (but not all) examples: - Charged $224 more than the price I was quoted in writing (for out-of-state title fees), even though I was assured any difference for that would be minor. Told my dispute about $224 was "chump ... Read More

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Google - Apr 23, 2026

I am giving two stars vs one because the Palisade I bought is fantastic. Also, to be fair, they also gave me a very good price on my trade-in. They had the exact model I wanted so I did buy it from them, but my experience with this dealer was poor. There were many instances of misinformation, lack of response/respect. Some (but not all) examples: - Charged $224 more than the price I was quoted in writing (for out-of-state title fees), even though I was assured any difference for that would be minor. Told my dispute about $224 was "chump change". - On the day I arranged to pick it up, I had to call four times to confirm it was ready, since there was no response from their sales group. Placed on hold for 30 minutes while trying to confirm my pick up, only to have the call disconnected, with no call back. - Had the SUV delivered with one key, and was told I would get the second one ASAP. I had to call back more than a week later to track it down. They had it all along. - I called to give this feedback to a manager, left a message, and did not get return call. - I gave feedback via their web link (Contact Carla) since I could not get a call back. I did finally receive an apology and they confirmed the transaction was a "breakdown in basic respect". My family member had positive experiences buying a Hyundai from Gary Rome. Suggest you try there first.

When I dropped off my car on Friday morning at 7:30am, the tech asked “do you need it back today, or can we keep it for the weekend?” It’s now Wednesday of the following week, the car is “not drivable, but you can pick it up if you want to,” I have no timeline by which I can expect my car back, and “all of their courtesy vehicles are out with other customers” while I’m scrambling to make it to work.

I had a great experience buying my car from this dealership, especially working with Grant. Since I live a bit of a distance away, we handled the deal over the phone and there was zero hassle or back-and-forth—everything was straightforward and efficient. Grant was knowledgeable, helpful, and easy to work with throughout the process. When it came time for delivery, they were even willing to bring the car 85 miles to my home, which says a lot about their customer service. I ended up coordinating pickup with my own plans, but the flexibility was appreciated. The car was perfectly prepped—... Read More

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Google - Apr 14, 2026

I had a great experience buying my car from this dealership, especially working with Grant. Since I live a bit of a distance away, we handled the deal over the phone and there was zero hassle or back-and-forth—everything was straightforward and efficient. Grant was knowledgeable, helpful, and easy to work with throughout the process. When it came time for delivery, they were even willing to bring the car 85 miles to my home, which says a lot about their customer service. I ended up coordinating pickup with my own plans, but the flexibility was appreciated. The car was perfectly prepped—clean, fully charged, and ready to go with everything taken care of. The finance process was also smooth and respectful of my time, with no pressure or unnecessary upselling. Overall, a really professional and easy buying experience. Would definitely recommend.

Great sales, great attitude, and willing to work with you.

I had a wonderful experience at the dealership. **Elijah S.** was incredibly patient, kind, and worked very hard to help me throughout the entire process. He answered all of my questions and made me feel comfortable every step of the way. I also want to sincerely thank the manager,**Frank M.**, for working hard on the numbers and helping make the deal possible for me. He took the time to work with my budget and helped me get to a payment I felt comfortable with. I truly appreciate both of them for their professionalism, patience, and dedication. They made this ... Read More

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Google - Apr 7, 2026

I had a wonderful experience at the dealership. **Elijah S.** was incredibly patient, kind, and worked very hard to help me throughout the entire process. He answered all of my questions and made me feel comfortable every step of the way. I also want to sincerely thank the manager,**Frank M.**, for working hard on the numbers and helping make the deal possible for me. He took the time to work with my budget and helped me get to a payment I felt comfortable with. I truly appreciate both of them for their professionalism, patience, and dedication. They made this a great experience, and I highly recommend this dealership!

Grant was awesome to work with! Love my new Tucson!

After being lied to by ReadyCredit at Balise in Springfield we decided to take 1 last stop for the day here. Grant, our sales person was EPIC. We explained our situation and budget straight upfront. In 5 minutes he had a solution. Picked a car that met our needs and budget both. Was EXTREMELY upfront, listened to our thousand and one questions and concerns. Fun to deal with, took away most of our angst dealing with car dealership people. Was very patient with our anxiety. We walked out of there signed on the dotted line. And only took 3 days to take possession. ... Read More

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Google - Mar 31, 2026

After being lied to by ReadyCredit at Balise in Springfield we decided to take 1 last stop for the day here. Grant, our sales person was EPIC. We explained our situation and budget straight upfront. In 5 minutes he had a solution. Picked a car that met our needs and budget both. Was EXTREMELY upfront, listened to our thousand and one questions and concerns. Fun to deal with, took away most of our angst dealing with car dealership people. Was very patient with our anxiety. We walked out of there signed on the dotted line. And only took 3 days to take possession. If I ever needed another car or know someone who does I'm saying "Go see Grant and tell him I sent you". I cannot say enough good things about him.

Quite a charming salesman He has been very helpful and informative Also I am completely happy with the car

Buy your car somewhere else. Recently purchased a pre-owned Nissan Rogue Sport from this dealership. When I test drove the car on a Thursday, the battery light was on. I figured no big deal, as for the age of the car it made sense that it would need a new battery. I signed the financing paperwork that night and was told I would have the car on Monday. I was allowed to keep my old car that I was trading in until the new car was ready. When the service department replaced the battery on Wednesday (yes, they did not ... Read More

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Google - Mar 31, 2026

Buy your car somewhere else. Recently purchased a pre-owned Nissan Rogue Sport from this dealership. When I test drove the car on a Thursday, the battery light was on. I figured no big deal, as for the age of the car it made sense that it would need a new battery. I signed the financing paperwork that night and was told I would have the car on Monday. I was allowed to keep my old car that I was trading in until the new car was ready. When the service department replaced the battery on Wednesday (yes, they did not have the car ready on Monday), other issues arose. I had been very clear that I needed the car by Wednesday night, as I was traveling out of town Thursday morning and my household would need to have two vehicles. But I got to keep my old car, so what's the big deal? Even though I had been able to keep my old car for the time being, the dealership had called my insurance company to transfer over the policy that morning. AKA my old car was now uninsured. When I requested a rental car from the dealership for their missteps, I was essentially ignored and was instead advised by the salesman that "it will be fine" to drive the uninsured vehicle. This whole time the dealership was hush hush about what work the car needed, and I even complained to the manager (who never responded). Only when the car was ready the following Monday did they tell me what had to be replaced. When I told them I was no longer interested in purchasing the vehicle, as I was not comfortable buying the car based on the repairs, I was basically told that I couldn't. I understand I signed the paperwork (I will never make that mistake again), but how can I not back out of a deal when the car I purchased is not in the condition I thought it was in? So I take the car because I feel I have no other option. When I finally have it in my possession, it has less than 1/4 of a tank of gas, and the detail job was sub par at best even though it had allegedly been detailed twice since I test drove it. I left two stars only because the actual day of buying the car was the least painful I have ever sat through. They did not try to pressure me into test driving cars out of my budget, nor try to get me to add all the extra packages. Granted, I would say even then this is a pretty low standard for two stars.

Terrible experience. Bought a certified pre-owned car from them and within weeks it became clear their "inspection" is nothing but lip service. Issues are already surfacing and the dealership won't lift a finger to help. When I brought it to their attention, they refused to take any responsibility. Save yourself the headache and buy somewhere else.

I just bought my 3rd Hyundai, and I have never written a review. I am a loyal customer, and I have never had a better experience. Grant was amazing! He was honest, helpful, communicative, and fun. I can't thank him enough for everything!! I love my new Tucson!!!! Thanks Grant!!!!

Grant was an excellent sales associate- knowledgeable, super pleasant and I was in and out of there in no time! Great experience :)

Excellent care.

I am a long time Country Hyundai customer. I just bought my fifth car from them. It is great salespeople like Grant that keep me coming back. If all the company’s employees were as knowledgeable, patient, supportive and personable as Grant then Country Hyundai would receive an overall rating of 5 starts as Grant deserves!

Always great service! They have a great team there!

I am writing to express my concern about a very disappointing experience we had with your dealership. The only positive part of our visit was the salesperson, Melissa, who genuinely tried to help us as much as she could. Unfortunately, the rest of the experience was extremely frustrating. We found a listing on CarGurus for a 2020 Hyundai Santa Fe with 20,000 miles priced at $15,000. To confirm the information, we also checked your dealership’s website, which showed the same details. Based on this, we completed a pre-approval online. My son and I even took half a day off from work so ... Read More

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Google - Mar 14, 2026

I am writing to express my concern about a very disappointing experience we had with your dealership. The only positive part of our visit was the salesperson, Melissa, who genuinely tried to help us as much as she could. Unfortunately, the rest of the experience was extremely frustrating. We found a listing on CarGurus for a 2020 Hyundai Santa Fe with 20,000 miles priced at $15,000. To confirm the information, we also checked your dealership’s website, which showed the same details. Based on this, we completed a pre-approval online. My son and I even took half a day off from work so we could come in and purchase the vehicle. However, when we arrived and finally saw the car, we immediately noticed the odometer showed 101,000 miles, which is more than 80,000 miles higher than what was advertised online. When we asked if the price would be adjusted to reflect the correct mileage, we were simply told no. The service person behind the desk was informed about the issue and didn’t even seem surprised, which made it feel like situations like this are common. This experience was a huge waste of our time and extremely disappointing. We have already reported the listing to CarGurus. I strongly encourage the dealership to ensure that the information posted online is accurate so that customers do not go through the same experience we did.

Professional sales men and women are awaiting.

Hi Grant, Thank you so much for reaching out and for your email! I truly appreciate your kind words and your assistance throughout the car buying process. I have to reiterate how much I enjoyed the experience with you and Country Hyundai. You made everything so seamless and stress-free, which is truly a testament to your excellent service. I'm absolutely thrilled with my new Hyundai Kona and have been enjoying it thoroughly. It's exactly what I wanted, and I'm looking forward to many great years with it. Regarding your request for a Google Review, I would be ... Read More

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Google - Mar 7, 2026

Hi Grant, Thank you so much for reaching out and for your email! I truly appreciate your kind words and your assistance throughout the car buying process. I have to reiterate how much I enjoyed the experience with you and Country Hyundai. You made everything so seamless and stress-free, which is truly a testament to your excellent service. I'm absolutely thrilled with my new Hyundai Kona and have been enjoying it thoroughly. It's exactly what I wanted, and I'm looking forward to many great years with it. Regarding your request for a Google Review, I would be more than happy to share my positive experience! You certainly deserve the recognition for making this such a wonderful purchase. I'll be sure to leave a detailed review on the link you provided, highlighting how easy and pleasant you made the entire process. Thanks again for everything, Grant! Best regards, Ann Marie Annear

Country Hyundai in Northampton, MA is by far one of the worst dealerships I have ever dealt with, and I will never recommend anyone to go there. If anything, I would strongly advise people to stay away if you don’t want your time and money wasted. Last Wednesday I went there just to look at a car. A salesman named Eli approached me and offered to help. I was completely upfront with him about my credit situation and exactly how much money I could put down. Because it was getting close to closing time, he told me to put ... Read More

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Google - Mar 7, 2026

Country Hyundai in Northampton, MA is by far one of the worst dealerships I have ever dealt with, and I will never recommend anyone to go there. If anything, I would strongly advise people to stay away if you don’t want your time and money wasted. Last Wednesday I went there just to look at a car. A salesman named Eli approached me and offered to help. I was completely upfront with him about my credit situation and exactly how much money I could put down. Because it was getting close to closing time, he told me to put down $500 to hold the car while they ran my credit and said he would call me Thursday with an update. Well, Thursday came and went with no phone call. No update. Nothing. By Friday I had to reach out to the dealership myself because apparently no one thought it was important enough to follow up. When I finally contacted them, I was told something completely different and they even apologized for Eli’s unprofessional behavior. They told me they would issue a refund check for my $500 deposit. Since then I have been to the dealership twice trying to get my money back and even spoke directly with the General Manager, Michael. He told me I should receive the check in the mail by Thursday (March 5th) or Friday (March 6th). It is now past that time and I STILL have not received my money. At this point this needs to be escalated to corporate immediately. The lack of communication, professionalism, and accountability from this dealership is unacceptable. If you don’t want to be taken advantage of or ignored after they take your money, I strongly suggest you do not do business here.

My salesman, Grant Church, was absolutely the best!!! He understood what I was looking for and matched me to MY car. I wasn't in love with Hyundai, but I loved my salesman. GRANT is what sold me my car. I simply loved working with him. He made my car buying experience simple, stress free and in the end, fun!

Stay away from this dealership if you don't wanna be scammed. The salesmen only care about getting their money and will gladly let you walk out the door with a lemon. Hopefully they get their due and are forced to close their doors for good. If you respect yourself, your safety, or your wallet don't get your car here

TLDR: they're chain yankers. Dont shop here. -Jason Zabarsky is a liar and doesn't possess basic communication skills.- I sold my truck and bought a car on 2/12. I was told that I could expect my car, "around this time next week." 12 days later my registration appointment gets cancelled 30 minutes prior to our agreed upon swap time, because they neglected to fix a cam sensor in those 12 days. 27 days after the date of my purchase my registration appointment gets cancelled 18 minutes prior to its time because they neglected their "i's & t's". 30 ... Read More

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Google - Feb 24, 2026

TLDR: they're chain yankers. Dont shop here. -Jason Zabarsky is a liar and doesn't possess basic communication skills.- I sold my truck and bought a car on 2/12. I was told that I could expect my car, "around this time next week." 12 days later my registration appointment gets cancelled 30 minutes prior to our agreed upon swap time, because they neglected to fix a cam sensor in those 12 days. 27 days after the date of my purchase my registration appointment gets cancelled 18 minutes prior to its time because they neglected their "i's & t's". 30 days after purchase on 3/13 and I've finally gotten my car and there's popcorn all over the driver seat and center console and they didn't have the decency to fill the gas tank, only half a tank on top of all of the waiting. This has been the worst transaction I have ever been a part of.

My entire perception of the car-buying experience has been surprisingly and pleasantly altered forever. Grant guided me with his knowledge of the vehicle and financing options. The rapport was like hanging out with a friend who genuinely wanted the best for me. I never felt like I was being sold, just helped. I can't say enough about him and folks at Country Hyundai.The process was delightful from the moment I stepped in, through contract signing, to the moment they delivered my new car to my house. Oh, and the car is awesome too!

My wife and I traveled to purchase a new 2026 Hyundai Calligraphy …. We would like to highlight our experience … 1. The overall professional treatment by our sales professional, Grant …. He took an enormous amount of time to help us determine our needs and priorities…. 2. He worked with us for hours helping us to understand the new innovations in this 2026 model and illustrated all of the new innovations in this model ! 3. He and the sales manager then negotiated with us earnestly and professionally . Satisfied, we agreed on the model and set a return date to turn in our trade and also spent another ... Read More

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Google - Feb 15, 2026

My wife and I traveled to purchase a new 2026 Hyundai Calligraphy …. We would like to highlight our experience … 1. The overall professional treatment by our sales professional, Grant …. He took an enormous amount of time to help us determine our needs and priorities…. 2. He worked with us for hours helping us to understand the new innovations in this 2026 model and illustrated all of the new innovations in this model ! 3. He and the sales manager then negotiated with us earnestly and professionally . Satisfied, we agreed on the model and set a return date to turn in our trade and also spent another hour with us in order to further educate on the many personal settings for both me and my wife. It was an extraordinary experience enhanced by Grant’s delivery of a very professional and personalized interaction ! We truly appreciated his efforts and highly recommend both he and Country Hyundai as the best destination for your next car purchase ! John snd Jane

This is my second vehicle purchased from Country Hyundai/Genesis of Northampton. The purchase experience with Grant Church was courteous and professional. I explained what I was looking for and he detailed all the options. The paperwork was completed virtually and via e-sign. Vehicle delivery was quick and I was in and out in under an hour. If you're looking for vehicle, visit Grant Church at Country Hyundai/Genesis of Northampton... you won't be disappointed.

Grant did a great job helping me lease a 2026 Ioniq 5. Communication was great from the start.

I took my mother car to Country Hyundai this morning and my service guy Tim Thornton who communicated clearly, didn't wait long at all. He was very helpful and hands on to make sure everything ran smoothly.. Jason byrd.

I recently made an appt for a recall issue After waiting almost an hour, I was told they "ran out of the part:, however I did need a brake job to the tune of $500 +. You are seriously telling me you didn't know when I walked in that you couldn't do the recall service because you DID NOT HAVE THE PART?!?! If only I could give you NEGATIVE stars.....

I had a great experience here! Amazing people and super friendly! Definitely helped me make the right choice and it couldn’t have been better!

I was there today everyone seemed very fake nobody really wanted to help different employees from different parts of the dealership all kept looking at me like I had three heads mind you I'm a 60 year old old lady I would like to suggest to management to tell their employees to smile a little more look like they're happy to be there because your crappy attitude affects me God bless

I visited this dealership in summer 2024 while looking for my first-ever car, and the experience was deeply uncomfortable. After a single test drive, I clearly stated that I was just browsing and not ready to make a decision. Despite this, multiple senior staff members were brought in to pressure me into putting down $10,000 immediately. When I said I needed time to think and discuss with my family, one of them even offered to call my mother—which felt inappropriate and dismissive. I repeatedly said I was not signing that day. I left feeling bombarded and disrespected. Pressuring a first-time buyer ... Read More

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Google - Jan 22, 2026

I visited this dealership in summer 2024 while looking for my first-ever car, and the experience was deeply uncomfortable. After a single test drive, I clearly stated that I was just browsing and not ready to make a decision. Despite this, multiple senior staff members were brought in to pressure me into putting down $10,000 immediately. When I said I needed time to think and discuss with my family, one of them even offered to call my mother—which felt inappropriate and dismissive. I repeatedly said I was not signing that day. I left feeling bombarded and disrespected. Pressuring a first-time buyer to commit on their first visit is unacceptable. A week or two later, I received a follow-up call. When I explained I was still deciding and waiting on checks from my bank (as a first-time buyer), the response I received was: “Oh, you don’t have the money?” That comment was incredibly rude and unprofessional—especially considering I had nearly put down $10k shortly before. Overall, the experience felt predatory and inconsiderate. I would strongly caution first-time buyers or anyone who values respectful treatment to look elsewhere.

I've been driving a Toyota for years, but it was time to turn in my Prius and I thought I'd try a new brand. I've heard lots of good things about Hyundai so I checked them out. The minute I walked into the dealership I was well taken care of. Grant Church was terrific and a joy to deal with. Highly recommended!!

Kind and professional staff that truly listen and care.

We had the pleasure of dealing with Chris James when we went to this dealership. He is the kindest and most knowledgeable man we’ve ever dealt with in the car industry (and funny!). Highly recommend!.

Awesome service. Highly recommended

Okay purchase experience (Grant). Not so much with the follow-on warranty service. The vehicle's clutch system failed just ~two weeks after I received the car. Country's shop took back the (undriveable) car and repaired the clutch system, but in the process broke / damaged / did not re-install at least three other components (exhaust mounts broken, expansion tank leaking, alignment out, under-engine splash shield MISSING)!! Being 2-1/2 hours away, I accomplished the additional repairs myself, but my repeated requests for compensation (~$600) have been ignored, for months. During my conversation with a sales manager, I was told, "there is NO ... Read More

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Google - Dec 31, 2025

Okay purchase experience (Grant). Not so much with the follow-on warranty service. The vehicle's clutch system failed just ~two weeks after I received the car. Country's shop took back the (undriveable) car and repaired the clutch system, but in the process broke / damaged / did not re-install at least three other components (exhaust mounts broken, expansion tank leaking, alignment out, under-engine splash shield MISSING)!! Being 2-1/2 hours away, I accomplished the additional repairs myself, but my repeated requests for compensation (~$600) have been ignored, for months. During my conversation with a sales manager, I was told, "there is NO way we're putting any more money into that car!", despite the damages still having happened while under warranty. Buyers (and sometimes sellers) roll the dice when dealing with used cars - it's a gamble I get it. But Country's ghosting in the face of real warranty failures is the type of thing that can give car dealers a bad name. But it's not to late to make it right - make it right please Country!

Never had a positive experience with their service department. They're either trying to overcharge you for services (I was quoted almost $2000 at one point for a job that cost me $250 with my own shop), shaming you for not electing to do services or doing then with other shops, or they outright lie to you about what your car needs to scam you out of more money. Last time I was here I asked the tech to check my tires for a leak and they told me all was good, while I had several nails in one of my tires. ... Read More

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Google - Dec 9, 2025

Never had a positive experience with their service department. They're either trying to overcharge you for services (I was quoted almost $2000 at one point for a job that cost me $250 with my own shop), shaming you for not electing to do services or doing then with other shops, or they outright lie to you about what your car needs to scam you out of more money. Last time I was here I asked the tech to check my tires for a leak and they told me all was good, while I had several nails in one of my tires. I tried for weeks to schedule an appointment or at least talk to the tech I had an issue with to no avail. If I didn't have prepaid maintenance I would never step foot into this dealership again.

Nobody returns phone calls..... can't/won't fix oil consumption issue. Corporate is even worse. Garbage!!!!!

I came in about the 2026 Tucson Hybrid limited that (according to their website) had a $18000 dollar discount attached to it. I was told over the phone that several people wanted this car and I’d need to come in today to put a deposit down. No problem, I drove right to the dealership prepared to put a deposit down, and finish up the paperwork. Then, tragedy struck, they told me it was a “clerical error” and that they weren’t even receiving the car… despite the website saying they were getting it on the 5th of December. Long story short, ... Read More

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Google - Nov 19, 2025

I came in about the 2026 Tucson Hybrid limited that (according to their website) had a $18000 dollar discount attached to it. I was told over the phone that several people wanted this car and I’d need to come in today to put a deposit down. No problem, I drove right to the dealership prepared to put a deposit down, and finish up the paperwork. Then, tragedy struck, they told me it was a “clerical error” and that they weren’t even receiving the car… despite the website saying they were getting it on the 5th of December. Long story short, they were “unable” to honor their price online. I have been told by several people that this is false advertisement and that y’all should be reported to the state which I am SERIOUSLY considering. Hopefully this gets to the other “several people” who are allegedly interested in the same car and are coming in tomorrow to put a deposit down… on a car that allegedly isn’t even coming to their dealership. The salesman I dealt with however was nice, but after being told over the phone to come in to put a deposit today, then the events that followed after… it all left a bad taste in my mouth to put it lightly. It’s unfortunate because I had a great experience buying my vehicle at Gary Rome Hyundai in Holyoke. I wish I could have written a positive review about my experience today, but I can’t.

I will say the people at this dealership are very nice, I will not argue with that. they greeted every customer and was always eager to help. However, I went in for a oil change, tire rotation, and a complementary car wash. I was told my 2:30 appointment would only take 1.5 to 2 hours on the phone, sure. At the dealership, I asked what time it would need to be done, they said it would be done well before 5:00 PM. I was not able to get to my car until 5:07 PM. At 4:40 PM I was checking in with the desk, asking how ... Read More

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Google - Nov 3, 2025

I will say the people at this dealership are very nice, I will not argue with that. they greeted every customer and was always eager to help. However, I went in for a oil change, tire rotation, and a complementary car wash. I was told my 2:30 appointment would only take 1.5 to 2 hours on the phone, sure. At the dealership, I asked what time it would need to be done, they said it would be done well before 5:00 PM. I was not able to get to my car until 5:07 PM. At 4:40 PM I was checking in with the desk, asking how much more time there would be because I needed to get somewhere and they said my car was in line to get washed. I got the service video at 3:30, I think my car was in line for the wash for at least an hour. I don't know what type of car wash this dealership uses, but it needs to be revamped. I received my car and there was still dirt and grime on the car in multiple places. It looked like they just hosed it down and didn't do anything else. I also had a unique experience at this dealership as well. An older man came up to me and my boyfriend and started a conversation with us. He asked if I was Filipino and I said no, I am Chinese. Which was strange, but whatever. He then turns to my white boyfriend and asks if he met me in China. Girl, I am speaking to you in my American accent. Overall, I was unsatisfied with the timeliness of everything. If you need service here, overestimate the time needed.

Pathetic service. Dropped it off at 8:45 for a 9 o’clock appointment. Came ba k at 11:30, and it hadn’t been touched. Wasted my whole day. No apology.

Impossible to tell where to park and when I asked an employee he kinda laughed, shrugged, and pointed to an accessible parking spot (I do not have a placard). I parked in the strip mall lot and walked over. The person I had made an appointment with (Michael) wasn't there and someone named Grant said he’d help me. One of the vehicles I had originally been interested in had poor reviews online and from my mechanic. When I expressed interest in another vehicle he said they didn’t actually have it (it was on the website). I had ... Read More

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Google - Oct 22, 2025

Impossible to tell where to park and when I asked an employee he kinda laughed, shrugged, and pointed to an accessible parking spot (I do not have a placard). I parked in the strip mall lot and walked over. The person I had made an appointment with (Michael) wasn't there and someone named Grant said he’d help me. One of the vehicles I had originally been interested in had poor reviews online and from my mechanic. When I expressed interest in another vehicle he said they didn’t actually have it (it was on the website). I had a pretty firm out the door price and he just kept showing me things well above it and pushing financing on me. I left after less than 20 minutes.

If I could give zero stars, I would. I bought my car here in 2022. A recall had been issued just one week before my purchase, and Country Hyundai kept my car for two weeks for “maintenance.” I later found out they never actually performed the recall. When my car was stolen the first time, I brought it back and had to point out the recall issue myself. Only then did they supposedly perform the recall and assured me the issue was fixed. I was told the software update would act as a kill switch so the car couldn’t be ... Read More

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Google - Oct 4, 2025

If I could give zero stars, I would. I bought my car here in 2022. A recall had been issued just one week before my purchase, and Country Hyundai kept my car for two weeks for “maintenance.” I later found out they never actually performed the recall. When my car was stolen the first time, I brought it back and had to point out the recall issue myself. Only then did they supposedly perform the recall and assured me the issue was fixed. I was told the software update would act as a kill switch so the car couldn’t be stolen again. Fast forward, and my car has now been stolen again. Clearly, they never actually fixed the problem. To make matters worse, when I went in today, the service manager was in a meeting with the owner. The owner walked right by me without acknowledging me at all. I was left with a brand-new service manager (only two weeks into the job) who didn’t know anything about the situation. While he was polite, he showed zero sympathy and had no answers. This dealership is careless and untrustworthy. As someone who even used to work here, this entire experience has been beyond disheartening. They do not stand behind their word, they do not prioritize customer safety, and they show no accountability or empathy toward their customers. Avoid Country Hyundai at all costs.

Went through a roller coaster of a time trying to buy a new Santa Fe Hybrid from this dealership. I showed up to buy what I thought was a new car only to find it had almost 8k miles on it. We were told conflicting things about the car's history but most importantly the sales rep stressed it was considered new. It had never been titled and came with all the benefits of a new car - 0% financing, warranty, and maintenance package. We financed the vehicle and while awaiting delivery I tried unsuccessfully to get written confirmation that this &... Read More

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Google - Sep 30, 2025

Went through a roller coaster of a time trying to buy a new Santa Fe Hybrid from this dealership. I showed up to buy what I thought was a new car only to find it had almost 8k miles on it. We were told conflicting things about the car's history but most importantly the sales rep stressed it was considered new. It had never been titled and came with all the benefits of a new car - 0% financing, warranty, and maintenance package. We financed the vehicle and while awaiting delivery I tried unsuccessfully to get written confirmation that this "new" car came with all the new car benefits. Eventually I grew tired of asking and contacted Hyundai directly. I gave them the VIN and was told by multiple reps there that this was NOT a new car and it did not qualify for any of the things we had been promised. Hyundai opened an investigation into the dealership to find out why they had been attempting to sell this car as new. Ultimately the answer I got was "it was an error in their system." That "error" cost me dozens of hours of time, hard inquiries on my credit, and $250 that Country Hyundai charged us to back out of the deal that they had bungled. Unless you want to be lied to, I'd do your Hyundai shopping elsewhere.

DO NOT use their service for any repairs. The left blinker on my car was not functioning (the bulb needed to change). I went to this dealership and they made me wait hours and then they came back to me that they have to replace the whole headlamp assembly and it will cost $993.70! I was shocked! I said no thanks and I went to a Jiffy Lube and they changed the bulb for me for $21.24!!! And it's completely functioning now! It is ridiculous! This dealership wants to rip you off no matter what! I still cannot believe that they ... Read More

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Google - Sep 16, 2025

DO NOT use their service for any repairs. The left blinker on my car was not functioning (the bulb needed to change). I went to this dealership and they made me wait hours and then they came back to me that they have to replace the whole headlamp assembly and it will cost $993.70! I was shocked! I said no thanks and I went to a Jiffy Lube and they changed the bulb for me for $21.24!!! And it's completely functioning now! It is ridiculous! This dealership wants to rip you off no matter what! I still cannot believe that they wanted to charge me about 1000 dollars for a light bulb... I will not go to any Hyundai dealership for repairs and service anymore. Not trustworthy...

Had initially left 5-stars for the sales guy. 3 month update: Car purchased at 43k miles. Hyundai took 15 days to submit title to my insurance so I could legally drive, vehicle immediately failed inspection for tires, then the blinker went within the first month. They replaced the tires and I replaced the blinker. By month 3 of ownership, the engine was blowing white smoke and burnt through 6 quarts of oil while putting less than 3k miles on the car. Obviously the engine is blown. Country Hyundai stated they would replace the engine; my vehicle is currently sitting there and they’ve now ... Read More

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Google - Sep 2, 2025

Had initially left 5-stars for the sales guy. 3 month update: Car purchased at 43k miles. Hyundai took 15 days to submit title to my insurance so I could legally drive, vehicle immediately failed inspection for tires, then the blinker went within the first month. They replaced the tires and I replaced the blinker. By month 3 of ownership, the engine was blowing white smoke and burnt through 6 quarts of oil while putting less than 3k miles on the car. Obviously the engine is blown. Country Hyundai stated they would replace the engine; my vehicle is currently sitting there and they’ve now stated they will not replace the engine free of charge, and it’s “not under warranty”. Spoke to another Hyundai dealership who said to bring the car there, they’d replace the engine for free, and give us a loaner as legally required. Country Hyundai is deceitful at best, and materially breaking the law at worst.

While the customer service representatives were kind they also have an extreme lack of communication. I had my car towed in for repairs and was constantly promised it would be done by a certain time only to call and find out it hadn’t even been seen yet. I understood that they were likely busy with pre-scheduled appointments so I gave them the benefit of the doubt. When my car was ready I told them the exact day and time I’d be there to pick it up yet when I arrived they did not have my bill ready so ... Read More

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Google - Aug 18, 2025

While the customer service representatives were kind they also have an extreme lack of communication. I had my car towed in for repairs and was constantly promised it would be done by a certain time only to call and find out it hadn’t even been seen yet. I understood that they were likely busy with pre-scheduled appointments so I gave them the benefit of the doubt. When my car was ready I told them the exact day and time I’d be there to pick it up yet when I arrived they did not have my bill ready so I had to sit in the waiting room while they attempted to get my bill settled. Now a month or more after my repair they called me asking for my warranty information for the tenth time claiming a past service worker never left it behind for them even though when I paid my bill they had taken off the warranty coverage so clearly someone had the information at some point. Overall, wasn’t a great experience and I don’t plan on going back even though the workers were very kind!!!

I was openly LIED TO BY MANAGEMENT. I purchased a new palisades Calligraphy , my first Hyundai ever, and through the sales process the salesman sent me a picture of the accessories in this vehicle on a vehicle window sticker. When I purchased the vehicle none of those accessories were included as I learned when I left the lot. I immediately turned around to ask why. The salesman said the picture was for another vehicle and sales manager made a mistake and gave him wrong sticker to send me?!?!? And I said how in the world should I know that and ... Read More

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Google - Aug 15, 2025

I was openly LIED TO BY MANAGEMENT. I purchased a new palisades Calligraphy , my first Hyundai ever, and through the sales process the salesman sent me a picture of the accessories in this vehicle on a vehicle window sticker. When I purchased the vehicle none of those accessories were included as I learned when I left the lot. I immediately turned around to ask why. The salesman said the picture was for another vehicle and sales manager made a mistake and gave him wrong sticker to send me?!?!? And I said how in the world should I know that and I want those accessories. After multiple conversations a sales manager spoke to me and said which do you really want as those weren’t on the vehicle you purchased as if doing me a favor. I picked 4 of them and they said they will order as none in stock and they will call when in stock. 2 weeks later parts department has no record of order and will ask sales manager and call me. No call. 3 weeks later call and ask to talk to sales manager and guess what voicemail mailbox is full and message I leave for him never gets a call back. 4 weeks later, and oddly just as Hyundai NA customer satisfaction email expired, salesman gets back to me after multiple requests and says sales manager won’t give them to me since sticker sent to me wasn’t the car I bought. WHAT? You told me you ordered for me a month ago. FLAT LIES. So disappointed in experience. Not an honest business.

SERVICE: PART 1>>>Made an appointment for 8 am. Dropped off the previous evening. Service tech said no problem to have ready for end of day. Received notification at 10 am that I missed my appointment. I called immediately to figure out issue. And was told the repair order was not written yet?? At 11 am I was notified the repair order was written and appt confirmed. ?? At 4 pm received a video of issues with car. I called immediately and was told tech wasn’t available and the car would not likely be done by the end of day. Currently 10 PM ... Read More

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Google - Jul 12, 2025

SERVICE: PART 1>>>Made an appointment for 8 am. Dropped off the previous evening. Service tech said no problem to have ready for end of day. Received notification at 10 am that I missed my appointment. I called immediately to figure out issue. And was told the repair order was not written yet?? At 11 am I was notified the repair order was written and appt confirmed. ?? At 4 pm received a video of issues with car. I called immediately and was told tech wasn’t available and the car would not likely be done by the end of day. Currently 10 PM and no updates received! Guess I will need to call in the AM. This lack of communication really sucks. PART 2>> called in AM next day. Saturday. They figured out the compressor was bad and it needed a new AC belt. Compressor delivery 3 days!! Estimate - 1300$! I had car put back together with no repair. Cost me 545$ for a new plate light and 2 filters!! Will never return!

I was charged an astronomical amount for a new battery and had no car for 2 days. And I've only had the car just over a year. I won't be going back.

My wife went in for scheduled recall service. The appointment was not in the system, she had to showed the staff that the email confirmation of the appointment she had made. Then they had her wait 1.5 hours only to tell me that the appointment has to be rescheduled because they did not have the part to fix the recall. Mistakes can happen but why would it take 1.5 hours to figure out this information. Very dissatisfactory and poor service.

Was going to get a car from there. They had just gotten it in and had not done the full inspection or gotten the title for it so I paid a $500 refundable deposit. They said the car had an engine issue and could not be sold, then they tried getting me to look at others, none of which I wanted, no problem right I will just get a refund? Well I have reached out three separate times over the past month for a refund and haven’t gotten it. I asked for a receipt, the most recent time I reached ... Read More

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Google - May 3, 2025

Was going to get a car from there. They had just gotten it in and had not done the full inspection or gotten the title for it so I paid a $500 refundable deposit. They said the car had an engine issue and could not be sold, then they tried getting me to look at others, none of which I wanted, no problem right I will just get a refund? Well I have reached out three separate times over the past month for a refund and haven’t gotten it. I asked for a receipt, the most recent time I reached out, showing that they would be processing it and the woman on the phone told me no that they don’t do that and seemed very bothered by my asking. Overall the experience started off pleasant and is not ending that way.

Did not provide a reason for my battery failures. Pretty much just a shrug.

Be sure to seek maintenance elsewhere. They up-up charge on the basics. Folks who don’t know your basic service price ranges, be wise and look elsewhere 😉

Dealership owes me $500 from rebate and failed to pay.confirming that it was owed.

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At first i was happy with everything. They lied about pricing, they lied about expectations surrounding my monthly payment. The car overall is fine; I ecpected to pay 350 a month they messed up big time. And im stuck paying 500/mo now DO NOT COME HERE.

Alex and the staff was amazing and helpful. Helped me get the right car and right package for her. Would highly recommend to everyone! Thank you again so much!

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I am a local who was ready to take home a Santa Cruz, but had a poor experience here - a lack of transparency and was misled by the sales team. Know that once you give them your information, even for a test drive or quote, you will receive messages forever. Asking politely for them to remove you does nothing. Firmly stating that you do not want to be contacted does nothing. A year later I am forced to leave a one star review.

I started going to Country Hyundai because it's a closer, but disappointed because st Gary Rome Hyundai they always gives my car a wash as a complimentary for doing service with his place. So I'm sorry but, I will go from now on to Gary Rome in where he truly appreciate his customers. Thank you for your service.

Great place for service if you like waiting 2.5 to 3 hours for an oil change and tire rotation

I don’t recommend Hyundai to any body it is my advice after 3 years experience I get a brand new car Elantra 2022 and October 2024 the navigator and the radio system randomly stops and the lights inside the and God saves us from accidents because of that few times and we visit the dealer 3 times to ask them to fix it they said we can’t it is not problem to drive it like that 3 times they don’t know how to fix and the 4 th time they refuse to take it s we we ask to return it but they ... Read More

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DealerRater - Jan 16, 2025

I don’t recommend Hyundai to any body it is my advice after 3 years experience I get a brand new car Elantra 2022 and October 2024 the navigator and the radio system randomly stops and the lights inside the and God saves us from accidents because of that few times and we visit the dealer 3 times to ask them to fix it they said we can’t it is not problem to drive it like that 3 times they don’t know how to fix and the 4 th time they refuse to take it s we we ask to return it but they said no you can’t return it you have to finish the deal but something wrong with the car they said no and that’s no fair how can we do we pay monthly payments for nothing please be careful before you buy or lease a car from them the dealer I deal with La Quinta CA

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I do not recommend Hyundai to anyone. Based on my three years of experience, I purchased a brand-new 2022 Elantra, and by October 2024, the navigation and radio systems started malfunctioning randomly. The interior lights also began to fail. Thankfully, we avoided accidents a few times because of these issues. We visited the dealer in La Quinta, CA, three times to ask them to fix the problem. Each time, they told us they couldn't repair it and claimed it was not a safety issue, so it was fine to drive like that. They admitted they didn’t know how to fix ... Read More

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Google - Jan 15, 2025

I do not recommend Hyundai to anyone. Based on my three years of experience, I purchased a brand-new 2022 Elantra, and by October 2024, the navigation and radio systems started malfunctioning randomly. The interior lights also began to fail. Thankfully, we avoided accidents a few times because of these issues. We visited the dealer in La Quinta, CA, three times to ask them to fix the problem. Each time, they told us they couldn't repair it and claimed it was not a safety issue, so it was fine to drive like that. They admitted they didn’t know how to fix it. On our fourth visit, they refused to take the car in. When we asked to return the vehicle due to its issues, they said it wasn’t possible and insisted we had to finish the deal, despite the car being defective. This is incredibly unfair as we are paying monthly payments for a car that does not function properly. Please be cautious before buying or leasing a car from Hyundai or this dealership.

Worst place to buy a car and get a service. I wanted to record what I have experienced from this dealer shop for recording my regrets. 1. I bought a car from here. They made me to have a few thousand $$ warranty to cover unexpected repair for 3 years. They said it will cover almost all repair if car is not safe to drive. I paid a few thousand dollar for it. They also mentioned I can cancel it whenever I want. 2. After a year, my car suddenly got an issue on acceleration. I should fully push the pedal for 1 min to ... Read More

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Google - Jan 13, 2025

Worst place to buy a car and get a service. I wanted to record what I have experienced from this dealer shop for recording my regrets. 1. I bought a car from here. They made me to have a few thousand $$ warranty to cover unexpected repair for 3 years. They said it will cover almost all repair if car is not safe to drive. I paid a few thousand dollar for it. They also mentioned I can cancel it whenever I want. 2. After a year, my car suddenly got an issue on acceleration. I should fully push the pedal for 1 min to accelerate upto 30 mi/ hr. However, the warranty did not cover the repair. Even they charged ridiculous amount of money for labor fee. 3. I ask them to cancel the warranty but they did not. I called, emailed, and visited several times and I had been told they will cancel. But they did not until the warranty expired. Now they keep sending me emails asking me to extend the warranty. 4. As for the service shop, I at least thought they are experts on Hyundai vehicles. They really charge ridiculous amount of labor fee so they should be sio. Just replacing a part, they can charge nearly thousand $$(saw it can be replaced in two hours from google). But after getting a service worth a few thousand$, I found an issue and they said they did not find it before and quote another thousand$$. If they are not expert, why they charge that ridiculous labor fee? I found there is no reason to visit here again. 5. They have kept saying I need to replace the tire for a few years. After long time, I visited here and told them I finally want to purchase tires. It was busy day and they looked suffered from many customers. And they said my tire is totally fine and there is no reason to replace. Of course, I talked with different staff. My first experience of caring vehicle was terrible with this dealer shop.

Terrible!!!!!! Will never buy another Hyundai. We bought our Tucson, brand new, in 2018 and since then we needed the transmission replaced AND the engine replaced. They had it for a month and a half the first time and they had it for three and a half months the second time. That's a total of five months in the six years we owned it. We couldn't get them to stop calling us when we were looking at cars but couldn't get them to call us back when they were working on the car. At this point, we have ... Read More

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Google - Jan 7, 2025

Terrible!!!!!! Will never buy another Hyundai. We bought our Tucson, brand new, in 2018 and since then we needed the transmission replaced AND the engine replaced. They had it for a month and a half the first time and they had it for three and a half months the second time. That's a total of five months in the six years we owned it. We couldn't get them to stop calling us when we were looking at cars but couldn't get them to call us back when they were working on the car. At this point, we have the car back but the check engine light keeps coming on. We have been extremely disappointed in this car.....Carla should be ashamed to have sold this piece of junk.

We had a fantastic experience working with Jack Coach! From the moment we arrived, Jack went above and beyond to ensure we got exactly what we wanted. He listened to our needs, guided us through every step of the process, and made sure we were completely happy with our decision. His professionalism, attention to detail, and genuine care for his customers truly stood out. Not only did he help us find the perfect car, but he’s already working to help my husband find his next vehicle as well. Jack’s dedication and expertise make him an exceptional sales consultant, ... Read More

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DealerRater - Jan 2, 2025

We had a fantastic experience working with Jack Coach! From the moment we arrived, Jack went above and beyond to ensure we got exactly what we wanted. He listened to our needs, guided us through every step of the process, and made sure we were completely happy with our decision. His professionalism, attention to detail, and genuine care for his customers truly stood out. Not only did he help us find the perfect car, but he’s already working to help my husband find his next vehicle as well. Jack’s dedication and expertise make him an exceptional sales consultant, and we’re so grateful for his assistance. We highly recommend working with him if you’re looking for a seamless and enjoyable car-buying experience!

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